Estimates Disclaimer
All estimates provided by Rocky’s Moving are based on information supplied by the customer and are subject to change based on actual inventory, access conditions, stairs, elevators, distance, packing requirements, wait times, or additional services requested on moving day.
Payment Terms
Payment is due in full upon completion of services unless otherwise agreed in writing. Rocky’s Moving accepts approved payment methods listed at booking. Deposits may be required for certain moves.
Returned checks, chargebacks, or unpaid balances may be subject to additional fees and collection costs.
Cancellation & Rescheduling Policy
Customers are encouraged to provide at least 48 hours notice for cancellations or rescheduling requests.
Deposits may be non-refundable for late cancellations, same-day cancellations, or reserved specialty services.
Damage Claims Policy
Any damage claims must be reported in writing within a specified timeframe after completion of the move.
Rocky’s Moving is not responsible for:
Liability is limited to the valuation coverage selected by the customer and applicable California moving regulations.
High-Value Items Disclaimer
Customers are responsible for removing and transporting cash, jewelry, firearms, medications, important documents, collectibles, family heirlooms, and other irreplaceable valuables.
Rocky’s Moving is not liable for loss or damage to such items if transported by movers.
Access & Safety Conditions
Rocky’s Moving reserves the right to refuse or stop services if conditions are unsafe, hazardous, illegal, or could risk injury, property damage, or equipment damage.
Additional charges may apply for:
Website Use Disclaimer
Website Accuracy
Information on this website is provided for general informational purposes only. While Rocky’s Moving strives for accuracy, we do not guarantee all content, pricing, availability, or service information is current or error-free.
No Guarantee of Availability
Submitting a quote request does not guarantee scheduling or availability. All jobs are subject to confirmation.
Limitation of Liability
To the fullest extent permitted by law, Rocky’s Moving shall not be liable for any indirect, incidental, consequential, or punitive damages arising from use of this website or services.